Protecting your privacy is important to us. We hope the following statement will help you understand how the Linear Clinical Research Limited website collects, uses, and safeguards the personal information you provide on our website.
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Our commitment
1.1. At Linear, safeguarding your privacy is our priority. We adhere to the Privacy Act 1988
(Cth) (Privacy Act) and the Australian Privacy Principles outlined in the Privacy Act when
handling Personal Information.
1.2. This Privacy Policy explains how Linear handles the Personal Information provided by or
on behalf of you. It also details the types of Personal Information we collect, your privacy
rights, and how to contact us with any concerns, complaints, or questions, and our
general rights and obligations.
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Scope
2.1. This Privacy Policy (Policy) describes how Linear handles and protects Personal
Information. We will handle Personal Information in accordance with this Policy and
relevant legislation.
2.2. We may change this Privacy Policy from time to time, by publishing changes on our
website.
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Definitions
3.1. Personal Information refers to any information or opinion, whether true or not and
whether recorded in material form or not, about an individual who is identified or is
reasonably identifiable. Examples include an individual’s name, address, phone number,
and date of birth.
3.2. Sensitive Information is a subset of Personal Information that generally receives greater
protection under the Privacy Act. It includes health information and information about an
individual’s race, ethnic origin, political opinions, religious beliefs, sexual orientation, and
criminal record.
3.3. Health Information includes details about an individual’s health or disability, their wishes
about future health services, health services provided to them, and other information
collected in the provision of health services.
3.4. De-identified Information is Personal Information that is no longer about an identifiable
individual. Once de-identified, such information is no longer considered Personal
Information. Publicly available information is also not considered Personal Information.
3.5. References to Personal Information in this Privacy Policy include Sensitive Information
and Health Information.
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Types of Personal Information we collect
4.1. The type of Personal Information we collect includes, but is not limited to, the following
kinds of information:
4.1.1. Name;
4.1.2. Date of birth;
4.1.3. Contact details (such as email, address, phone numbers);
4.1.4. Gender;
4.1.5. Next of kin details;
4.1.6. Health information such as information about medical conditions, blood results,
or other samples you have provided in connection with our medical trials or
research; and
4.1.7. Other sensitive information such as ethnicity.
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Whose personal information do we collect?
5.1. We collect Personal Information when you contact us, participate in or support us in any
of our clinical trials, make a donation or apply for an employment opportunity with us.
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Ways we collect your personal information
6.1. We may collect your personal information in different ways, including:
6.1.1. Direct interactions, such as discussions, participation in clinical trials, form
completions, donations, job applications, and service provision
6.1.2. Third parties, with your consent or where legally permissible, and publicly
available sources
6.1.3. Third parties if listed as an emergency contact or family member in research
participation
6.1.4. Video and camera surveillance on our premises and in car parks (note that it
may not always be possible to reasonably identify you in the footage) Call
recording with your permission, with the option to opt-out based on your
preference
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Anonymity or using a pseudonym
7.1. Where requested by you and if it is practicable and lawful to do so, you may interact with
us anonymously or using a pseudonym. For example, if you contact us with a general
question, we will not record your name unless we need it to adequately handle your
question.
7.2. However, if you do not provide the personal information we request, we may not be able
to work with you on an ongoing basis, issue tax deductible receipts, or allow you to
participate in or access our clinical trials.
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Website information collection
8.1. When you visit our website, we may use ‘cookies’ or similar tracking technologies to
maintain user sessions, preferences, and browsing behaviour.
8.2. Our website uses Google Analytics, which transmits website traffic data to Google
servers in the United States. Google Analytics does not identify individual users or
associate your IP address with other data held by Google. We use reports from Google
Analytics to understand website traffic and usage.
8.3. Whilst we do not use browsing information to identify you personally, we may record
certain information about your website use, such as pages you visited, time and date of
visit, search engine referrals, and the internet protocol address assigned to your
computer.
8.4. Our web pages may contain electronic images known as web beacons to count users
who have visited certain pages. Web beacons do not access Personal Information but
help us analyse page views.
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Why we collect your personal information
9.1. We may collect your personal information for several purposes, including:
9.1.1. Research: Conducting research, including clinical trial participation
a) Any Sensitive Information collected through participation in a clinical trial is
reviewed by an approved Human Research and Ethics Committee and
outlined within the Patient Information and Consent Form
9.1.2. Contacting you: Communicating with you about our clinical trials, donations,
campaigns, causes and events
9.1.3. Volunteering and other support: Enabling you to assist us with volunteering,
advocacy and other community support activities
9.1.4. Other issues: Communicating with you about our operations, activities, and
objectives, verifying your identity, and to complying with relevant laws.
9.2. If we collect your personal information for a specific purpose not outlined above, we will
provide you with a collection notice explaining the primary and any related secondary
purposes.
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Disclosing your Personal Information
10.1. We will only disclose your personal information with your consent or as required by law
to the following entities: our research partners, contractors, consultants, advisers,
associates and related entities, service providers, and any industry body, tribunal, court
in connection with any complaint made by you about us.
10.2. If you donate, we may publish your name in our annual report or other Linear
publications, according to your preferences as notified to us. If you wish to remain
anonymous in our publications or at public forums, please advise us in writing.
10.3. We will never share your information for commercial gain.
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Security and storage
11.1. We store your Personal Information in hard copy, electronically, or in our software or
systems, including cloud or other network storage. We take all reasonable steps
(including organisational processes and security measures) to protect your Personal
Information from misuse, interference, loss, unauthorised access, modification or
disclosure. These include:
11.1.1. the use of identity and access management technologies to control access to
systems on which information is processed and stored;
11.1.2. requiring all employees to comply with internal information security policies
and keep information secure;
11.1.3. requiring all employees to complete training about information security; and
11.1.4. monitoring and regularly reviewing our practice against our own policies and
against industry best practice
11.2. When storing Personal Information with third parties, we require them to maintain
security in compliance with privacy legislation. Despite these measures, we are not
liable for unauthorised access or use of information. Personal Information remains in our
database until removal is requested, unless de-identified or destroyed earlier per privacy
laws.
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Data Breach Response
12.1. At Linear we take the security of your Personal Information seriously. Linear
maintains a Data Breach Policy and in the event of a data breach that is likely to result in
serious harm, we will promptly take the following steps:
12.1.1. Containment and Assessment: Immediately contain the breach and assess
the potential impact on affected individuals.
12.1.2. Notification: Notify affected individuals as soon as practicable, providing
details of the breach, the type of information involved, and recommended
steps to mitigate potential harm
12.1.3. Reporting: Report the breach to the Office of the Australian Information
Commissioner (OAIC) as required by the Privacy Act 1988
12.1.4. Review and Prevention: Conduct a thorough review of the incident to identify
the cause and implement measures to prevent future breaches.
We are committed to maintaining transparency and will keep affected individuals
informed throughout the breach response process.
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Transfer of information overseas
13.1. In accordance with the Privacy Act 1988, we may transfer personal information to
another party in a foreign country only if such transfer is permitted by the Privacy Act.
Likely countries include the USA, the European Union, China, and Japan.
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Handling of your direct debit or credit cards
14.1. Handling and storage of debit or credit card information comply with Payment Card
Industry Data Security Standards (PCI-DSS) and the Australian Privacy Principles. We
use Secure Socket Layer (SSL) certificates to encrypt card numbers, names, and
addresses, preventing third-party access over the internet. Financial information is
encrypted on our servers and restricted to authorised staff.
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Access to and correction of your information
15.1. We take reasonable steps to ensure Personal Information is up to date, accurate and
complete.
15.2. You may request access to, correction of, or deletion of the Personal Information we
hold about you at any time by contacting our Privacy Officer using the contact details
listed at the end of this Policy.
15.3. We may need to verify your identity before responding to your request. Subject to any
applicable exceptions or requirements, we will respond to your request within a
reasonable time and usually within 30 days. If we decide to refuse your request, we will
generally tell you why in writing (unless this would be unreasonable) and how to
complain.
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Complaints
16.1. If you have a complaint or inquiry about the way in which we have handled any
privacy issue, please contact us using the details below. We will use reasonable efforts
to deal promptly with complaints and inquiries and, in any event, acknowledge your
complaint within 30 days.
16.2. You can make a complaint in writing to our Chief Executive Officer.
Please contact us at privacy@linear.org.au
Privacy Officer, Linear Clinical Research
Level 2, 174 Hampden Road, Nedlands WA 6009
16.3. If you are not satisfied with our response, you may complain to the Office of the
Australian Information Commissioner (OAIC) via the OAIC website, www.oaic.gov.au.
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Updates
17.1. We may update our privacy policy without notice. By using the website, you agree to
your personal information being used for the purposes outlined above in the Privacy
Policy.
This policy was last updated on 30 Sept 2024.
Version 1 Effective Date: 29 Nov 2023
Version 2 Effective Date: 04 Nov 2024
Your Acceptance of these Terms
By using this site, you signify your acceptance of this Privacy Policy. If you do not agree to this
policy, please do not use our site. We reserve the right, at our discretion, to change, add, or
remove portions of this policy at any time. Please check this page periodically for changes.
Your continued use of the Linear site following the posting of changes to these terms means you accept the changes.
